Shipping and Refund

At UrArtU Gallery, we are committed to delivering seasonal, fresh, and daily fresh cut flowers.

Our delivery policy ensures that your order is handled with care and delivered promptly. Below are the terms and conditions of our delivery and shipping services:

1. Delivery Areas & Shipping Zones

• We deliver to the seven Emirates are: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah

2. Delivery Fees & Charges

• Free Local Delivery: We offer free local delivery for orders with minimum purchase as follows;

450 AED for Dubai

850 AED for Sharjah

1500 AED for Abu Dhabi

2000 AED for Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah

• Local Delivery: Delivery charges for local areas are typically  will apply if minimum order will not be reach as follows:

50 AED for Dubai

120 AED for Sharjah

150 AED for Abu Dhabi

250 AED for Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah

• Same-Day Delivery: Available for orders placed before cut-off time 6:00 PM.

3.  Delivery Address & Order Handling

• Please ensure the delivery address is accurate and complete at checkout. We are not responsible for delivery delays or issues due to incorrect or incomplete address details.
• If the recipient is unavailable to accept the delivery, our driver may leave the flowers at the doorstep or in a safe location, depending on the delivery instructions.
  
  
  4. Order Issues & Damages

• If your flowers arrive damaged or you are not satisfied with their quality, please contact us upon receiving the delivery.
• We take special care in packaging flowers, but occasional delays or damage during transit may occur.

5.  Substitutions

• In the event of flower availability issues, we may substitute flowers of equal value to ensure your order is fulfilled promptly. If a substitution is required, we will notify you as soon as possible.

6. Holiday & Peak Season Delivery

• During peak seasons like Valentine’s Day, Mother’s Day, and Christmas, delivery times may be longer than usual. We encourage customers to place orders early to ensure timely delivery.
• Due to high demand, same-day delivery may not be available during peak periods.

7. Signature Requirement

• For certain deliveries, particularly for high-value orders, a signature may be required at the time of delivery. You will be notified if this applies to your order.

8. Delivery Delays

• While we strive to meet our delivery schedules, weather conditions, traffic, or other unforeseen circumstances may cause delays. We will make every effort to keep you informed in the event of such delays.

9. Returns & Refunds

• Due to the perishable nature of flowers, we cannot accept returns. However, if you are unsatisfied with your order, please contact us upon receiving the arrangement for a potential replacement or refund.
  Refunds will be done only through the Original Mode of Payment.